Store Policy

🧾 Account & Orders

1. Do I need to create an account to place an order?
 No, you can browse and add products freely without registration. To complete your purchase, you’ll need to log in with your mobile number via OTP verification. This helps us ensure secure communication and order tracking. By logging in, you consent to receive transactional messages regarding your order.

2. How can I view my orders?
 You can view all current and past orders in the “My Orders” section on our website after logging in with your registered mobile number.

3. Is my data and transaction secure?
 Absolutely. We use SSL encryption and partner only with PCI-DSS-compliant payment gateways to ensure end-to-end data safety.
 All personal and payment information is encrypted, strictly confidential, and never shared with third parties except as required for completing your order (for example, with delivery partners).
 For full details, please refer to our [Privacy Policy].

🚚 Shipping & Delivery

4. Do you deliver Pan-India?
 Yes. We deliver to over 28,000 pin codes across India through reputed courier partners.

5. What are the estimated delivery timelines?

  • Order processing: 24–48 business hours

  • Transit time: 3–5 business days after dispatch (depending on delivery location)
     Please note that delivery may be delayed due to uncontrollable factors such as extreme weather, courier network issues, or public holidays.
     In such cases, our team will assist you in tracking and resolving the issue promptly.

6. What are the shipping charges?
 Shipping charges (if applicable) are calculated at checkout based on weight, delivery location, and promotional offers.
 Free shipping offers may vary and are subject to change without prior notice.

7. How can I track my order?
 Once dispatched, you’ll receive tracking details via SMS, WhatsApp, and email. You can also track the shipment through our website using your order ID.
 Ekanga is not liable for delays once the order is handed over to the courier partner, but our support team will help coordinate any follow-up required.

💳 Payments & Refunds

8. What payment methods do you accept?
 We accept all major debit/credit cards, UPI, net banking, and digital wallets options.
 All payments are processed securely through certified payment gateways.

9. Do you offer Cash on Delivery (COD)?
 Yes, COD is available on most orders.
 However, please note:

  • Repeated order rejections may lead to temporary suspension of COD facility for that customer.

  • The courier partner may call before delivery; please ensure your number is reachable.

10. What happens if my payment fails?
 In the event of a failed transaction, any amount deducted will be automatically refunded to your original payment source within 7–10 working days by your bank or payment provider.

11. Can I modify or cancel my order after placing it?
 Orders can only be modified or cancelled before dispatch. Once shipped, the order cannot be altered.
 Please contact us immediately via the WhatsApp icon on our website or the contact details in the “Reach Out to Us” section.

12. What if I face any issue with my order?
 If your order is delayed, damaged, or incorrect, please notify us within 48 hours of delivery along with supporting photos or videos (if applicable).
 We will review the case and provide a fair resolution in accordance with our Returns & Replacement Policy.

⚖️ Legal & Consumer Notice

  • Ekanga reserves the right to accept, decline, or cancel any order at its sole discretion.

  • Any fraudulent, abusive, or suspicious transactions may result in account suspension and legal action.

  • All products are sold under Ekanga’s registered trademarks and intellectual property; unauthorized replication, resale, or brand misuse is strictly prohibited and may invite legal action.

  • By placing an order, you acknowledge and agree to Ekanga’s Terms & Conditions, Privacy Policy, and Return Policy as published on our official website.