Return Policy

🔁 Return & Replacement Policy

We take utmost care to ensure that every Ekanga product reaches you safely, in perfect condition, and on time. Each item is quality-checked, securely packed, and shipped through trusted courier partners.
However, as our products are spiritual, gifting, and collectible items, returns are limited to specific circumstances as described below.

1. No-Return Policy (General Rule)

All products once sold are non-returnable and non-exchangeable, except in cases where the item received is damaged, defective, or incorrect.

2. Damaged / Defective / Wrong Item Received

If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery via:
📩 Email / 📱 WhatsApp (as mentioned in the “Reach Out to Us” section on our website).

To help us resolve your issue quickly, please include:

• Clear photos or videos showing the damage/defect/unboxing,
  
  

• The outer packaging with the shipping label visible,
  
  

• Your order ID and registered mobile number.
  
  

Once verified, we will offer one of the following at our discretion:

• A free replacement of the same product (subject to availability), or
  
  

• A full/partial refund to your original payment method if replacement is not possible.
  
  

⚠️ Claims made after 48 hours of delivery or without photographic evidence may not be eligible for replacement.

3. Return Requests for Other Reasons

We understand that sometimes a product may not meet personal expectations.
While we don’t offer open returns, you may request a return evaluation within 2 days of delivery by contacting our support team.

Such requests are subject to the following conditions:

• The product must be unused, unopened, and in its original packaging.
  
  

• Return acceptance is at Ekanga’s sole discretion, depending on the product category, location, and condition.
  
  

• If approved, a return pickup fee (nominal logistics charge) will apply and be communicated to you in advance before collection.
  
  

• The refund amount (if approved) will be processed only after inspection at our facility.

4. Return Pickup & Refund Timelines

• Once approved, pickup will be scheduled within 1–2 working days (subject to courier serviceability).
  
  

• After receiving the product at our warehouse and successful inspection, your refund (if applicable) will be initiated within 7–10 working days.
  
  

• Refunds will be credited only to the original payment method used for purchase.

5. Legal Disclaimer & Abuse Prevention

• Ekanga reserves the right to reject return/refund requests if the returned product is found used, tampered, or not in original condition.
  
  

• Claims involving intentional damage, misuse, or unboxing after extended delay may not be entertained.
  
  

• Repeated or high-value return requests may lead to temporary suspension of return eligibility for that customer.
  
  

• Ekanga’s decision in all return and replacement matters will be final and binding.
  
  

6. Contact for Support

If you face any issue, our support team is always happy to assist.
Please reach out via the WhatsApp icon on our website or the contact details in the “Reach Out to Us” section.